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Advice for Business
Follow
the links below to learn about documenting and managing
business rules, and about designing and architecting rulebases. These topics are for subject matter experts
(SMEs), business rule analysts, rule harvesters,
rulebase architects, and knowledge engineers.
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"An exciting new
technology called Business Rules is
beginning to have a major positive impact on
the IT industry - more precisely, on the way
we develop and maintain computer
applications."
C.J. Date, inventor of the
relational database model that
revolutionized the field of computer science
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Critical Knowledge
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Knowledge is like an iceberg. The
top visible part is tangible visible knowledge.
The bottom invisible part is tacit knowledge,
usually in people's heads. One of the keys to
knowledge management is figuring out how to
transform invisible knowledge into visible
knowledge.
 The
first step is understanding the difference
between critical knowledge and
common
knowledge. Common knowledge is easy to
replace. Critical knowledge is hard to retain.
Losing it can put you out of business.
The second step is documenting
invaluable critical knowledge from your top
domain experts and key personnel. It can take
companies years and millions of dollars to
recover from losing this type of knowledge.
We use
questions like these to quickly extract
knowledge from experts.
The third step is to document
your company's common knowledge if it has not
been digitized before. |
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Critical Knowledge
- expertise and judgment
- how I think
- know-what to do when everything breaks
- know-what to do when no one has done this
before
- know-what really what matters
- know-what can be safely ignored
- know-how to make critical decisions
- know-how to make million dollar decisions
- know-how to make a million little decisions
- know-how systems work and fail
- know-how to diagnose and solve problems
- know-why it works
- know-why we do it that way
- know-why we must not do it other ways
- know-where all the moving parts are, and how
to rearrange them in new, innovative ways
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Visible Knowledge
Do
you
need to stop your corporate knowledge from melting
away?
BIZRULES, through our subsidiary
Visible Knowledge, helps companies transform
invisible knowledge into visible knowledge, and
retain vital corporate knowledge before it melts
away. |
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