5 minute Business Briefings

"An exciting new technology called Business Rules is beginning to have a major positive impact on the IT industry - more precisely, on the way we develop and maintain computer applications."

C.J. Date, inventor of the relational database model that revolutionized the field of computer science

Knowledge is like an iceberg. The top visible part is tangible visible knowledge. The bottom invisible part is tacit knowledge, usually in people's heads. One of the keys to knowledge management is figuring out how to transform invisible knowledge into visible knowledge.

The first step is understanding the difference between critical knowledge and common knowledge. Common knowledge is easy to replace. Critical knowledge is hard to retain. Losing it can put you out of business.

The second step is documenting invaluable critical knowledge from your top domain experts and key personnel. It can take companies years and millions of dollars to recover from losing this type of knowledge.

• know-what to do when everything breaks
• know-what to do when no one has done this before
• know-what really what matters
• know-what can be safely ignored

• know-how to make critical decisions
• know-how to make million dollar decisions
• know-how to make a million little decisions
• know-how systems work and fail
• know-how to diagnose and solve problems

• know-why it works
• know-why we do it that way
• know-why we must not do it other ways

• know-where all the moving parts are, and how to rearrange them in new, innovative ways

Visible Knowledge

Do you need to stop your corporate knowledge from melting away?

BIZRULES, through our subsidiary Visible Knowledge, helps companies transform invisible knowledge into visible knowledge, and retain vital corporate knowledge before it melts away.